Frequently Asked Questions
Are your products certified by the relevant regulatory authorities?
Yes, all products listed on Surplus Shop are TGA approved.
How do I contact customer support if I have questions or issues?
Should you have any questions or require additional assistance, please contact us on 1800 724 903 or send an email to orders@medinox.com.au.
Can I return or exchange products if I'm not satisfied?
We want you to be happy with your purchase. If you are not completely satisfied or received a faulty product, you can return it to us and we will gladly exchange or replace it.
What is your shipping policy?
Surplus Shop provides nationwide shipping through Australia Post and various freight carriers. Please note that the shipping cost is calculated based on location and on the final order amount after discounts and coupons have been applied.
